Resort Policies

Reservations:
All reservations require a 50% deposit at time of booking. All bookings require a two night stay. Weekend bookings must include both Friday and Saturday nights. In certain circumstances we will allow single night reservations & occasionally we will break up a Friday & Saturday. Please call to discuss your needs. Reservations are made on a first come first serve basis. We accept VISAMastercard, Discover, American Express and Cash. If you wish to pay with cash, a $250 security deposit is required at check in, either in the form of a cash deposit or a hold on a credit card. See our cash and checks policy below for more details. Please note, we no longer accept PayPal as a form of payment.

Some units are priced based on the number of people staying in the unit. The reservation should be made using the number of people that you expect to make it. At the time of check-in, we will confirm the number of people and adjust the price up or down accordingly. Please note that we do count ALL bodies except babies LESS THAN 1 year old that are sleeping in pack and play’s or with their parents. If they are sleeping in a bed of their own, they are to be counted regardless of age. The reservation price is based on the highest number of people that will be in the unit at ANY given time, even if they are not staying the entire time. There are no exceptions to this.

Cancellation Policy:

Please note: If you need to cancel or change a reservation, you MUST call us. We DO NOT accept cancellations or changes to reservations via emails.

At Timber Ridge Outpost & Cabins we understand that things come up and life sometimes gets in the way and that it may become necessary to change plans or even postpone or cancel your vacation. If you need to change the dates of your visit we’ll be happy to work with you as best we can. In turn, we ask that you keep in mind that we are a small 5 unit business. One last minute cancellation has a significant effect on businesses our size, especially if the cancellation involves multiple units or extended stays. Thank you in advance for understanding our position and respecting our cancellation/change policies as stated below.

Single unit reservations and any reservation of 5 nights or less:

Cancellations or changes made…

  • 15-30 days before your confirmed date of arrival can either be refunded immediately or applied to the final balance of a future reservation, less the $50 cancellation/change fee.
  • 3-14 days before your confirmed date of arrival, you may apply the deposit to a future reservation only if we are able to re-rent the unit for your original reservation dates. If we are able to re-rent the unit, you may apply your full deposit, less the $50 change fee, to the final balance of a future reservation. The future reservation must be made with a new deposit and the credit for the original cancelled reservation will be applied to the final balance at the time of check in. This credit will expire 6 months from the original reservation arrival date. If we are not able to find a replacement renter, you will lose your full deposit and will not be able to apply it to any future stays.  We will not refund any deposit money if the reservation is canceled or changed 3-14 days before date of arrival.
  • All “no shows” and cancellations made within 72 hours of arrival are responsible for the full amount of the reservation.

Group reservations (defined as any family or group that is traveling/vacationing together and has rented two or more units) OR any single unit reservation of 6 nights or more:

Cancellations or changes made…

  • 31-60 days before your confirmed date of arrival can either be refunded immediately or applied to a future reservation, less the $50 cancellation/change fee (per unit, if applicable).
  • 3-30 days or less before your confirmed date of arrival, you may applythe deposit to a future reservation only if we are able to re-rent the units for your original reservation dates. If we are able to re-rent the unit, you will be allowed to apply your full deposit, less the $50/unit change fee, to the final balance of a future reservation. The future reservation must be made with a new deposit and the credit for the original cancelled reservation will be applied to the final balance at the time of check in. This credit will expire 6 months from the original reservation arrival date. If we are not able to find a replacement renter, you will lose your full deposit and will not be able to apply it to any future stays.  We will not issue a refund for any deposit money if the reservation is canceled or changed 30 days or less before date of arrival.
  • All “no shows” and cancellations made within 72 hours of arrival are responsible for the full amount of the reservation.

Final payment is due at the time of check in. There are no refunds or credits issued to guests who check out early. If a reservation is cancelled and a refund is due but we are unable to refund the money back to the original credit card, a check will be issued LESS the credit card processing fee (3.5%) that we paid on the deposit amount.

We have no desire to keep anyone’s deposits, so please let us know as soon as possible so that we have the opportunity to work with you and find a replacement renter.

Any exceptions to the above stated policies are at the sole discretion of Timber Ridge Outpost & Cabins and its management.

Cash/Checks:
We do not accept personal checks for final payment unless approved in advance. If you would like to send a check for your deposit, you will need to call us to make your reservation. Please note that we must receive your deposit check no more than 7 days after you make your reservation. We will hold your reservation for 7 days while we wait for your payment. Final payment must be in the form of a credit or debit card or cash. If you are paying your final payment with cash, we DO require a credit card to be on file. We reserve the right to put a $100 security deposit hold on this card at the time of check in. Assuming there are no damages or missing items from the cabin/treehouses, this deposit will be refunded, in full, within 48 hours of the day you check out. Any damages or missing items will be deducted from any security deposits. If you do not have a credit card to use, we will accept a $250 cash security deposit. If paying a cash security deposit, a refund check will be mailed within 48 hours of you checking out of the unit.

Gift Certificates:
If a Gift certificate is applied to a reservation deposit, it will be subject to the same cancellation policies as any other method of payment. If a reservation, which has been reserved using a valid gift certificate, is cancelled (see cancellation policies above), the value of that gift certificate is subject to be reduced by the deposit amount due (typically 50% of total reservation) as well as any cancellation/change fees unless otherwise agreed in advance. See our cancellation/change policy above for full details. Gift certificates are not refundable for any reason and all reservations made with a Gift Certificate are subject to all the same resort policies & reservation rules as stated here.

Check-in/Check-out:
Check in time is between 3:00pm & 5 pm. If you expect to arrive later than 5 pm, please give us a call the day before so that we can arrange for a late check in. If you are just running behind…no problem, but please call us as soon as possible so we can tell you how to find your cabin when you do arrive as we may not be at the Outpost. Please note that, due to the nature of being in the tree house business, we are required to have a signature from all guests 18 and older and all children under 18 must have a parent or guardian sign for them at the time of check in. For this reason, we ask that all guests come into the Outpost for check in.

Check out time is 11:00am.

We are happy to allow an early check-in if the unit is ready and late check outs if there are no incoming guests. Please let us know as early as possible if you would like to adjust your check in and/or check out times. We cannot make any promises but we will do our best to accommodate. If you think you will be here early to check in and the unit is not yet ready, we will check you in and then you may give us a cell number and we will send you a text message when the unit is ready. This will give you an opportunity to explore the area while waiting. Not sure where to go explore… we can give you some great suggestions that are close by.

Tents: We are located in a very hilly area and there are limited number of places where the ground is flat enough to pitch a tent. If you might want to try anyway, please call in advance to discuss the limited options available. Additional fees do apply if the tent is to accommodate additional people. Please note, we DO NOT allow any additional people or tent campers in the Tree Houses. For safety reasons, the Treehouses remain a maximum of 6 for White Oak Treehouse and a maximum of 4 for Maple Oak Treehouse. There are no exceptions to this so please do not ask.

Pets & Kids:
We are a Pet & Kid Friendly resort. We allow up to two pets per unit for no additional charge, however, we do require a credit card to be on file in the event there is any damage to the unit or its furnishings. To remain a pet friendly resort, pets that are aggressive towards other dogs, cats or people, will NOT be allowed. Pet owners assume ALL liability for their pets. We do have cats on our property so if your dog is aggressive or likes to chase cats, please leash them at all times or do not bring them. We love our pets too. Aggressive animals will be asked to leave immediately.

All pets are required to be current on shots and must be protected with Flea & Tick medicine BEFORE you arrive.  If you forget, we do have some for sale in the Outpost. All pets must be crated if left unattended in the units. No exceptions please! For your convenience, we do rent crates of all sizes for $8 per visit (not per night) but it is BYOB (Bring Your Own Blanket). Please call us in advance if you will need a crate in your unit. Please note, we will automatically charge your credit card for any damages done to the units, furnishings, linens or towels. Although we have never had to charge someone for damages, you will be required to sign a paper stating that you agree to these charges in advance. In the event this is ever necessary, we will provide photographs of the damages. PLEASE help us remain a “no extra fee for your pets” resort and just let us know if your pet had a bad day and accidentally chewed the towel or corner of the rug. We ask only that you reimburse us for the cost of the damaged item.

Even if your pet typically doesn’t jump on the furniture, PLEASE bring thick blankets to cover the furniture with anyway! This goes a long way to helping the cleaning people get all the dog hair up before the next guests arrive. Thanks!

 

Smoking:

All of our units are non-smoking inside. We provide chairs and ash buckets outside each unit for your convenience. We will charge a $250 cleaning fee if you smoke in the unit. This will be added to your bill automatically and is non-negotiable.

Relax around a camp fire

Firewood:
For your convenience we supply all your firewood for campfires. We also supply campfire chairs for each unit. All campfires are restricted to the campfire area; no bonfires are allowed.  All campfires must be attended to at all times by an adult. You may not build a fire and then leave it unattended. Do not cut down any trees or limbs for firewood or campfire sticks.

We are located in a National Forest area where forest fires are always a concern. Guests will be required to abide by any local or state imposed burning bans, if implemented. Do not build large fires on windy days.

Please DO NOT bring your own firewood. Transporting firewood from one location to another often brings with it non-native bugs that can be devastating to our forests. A wood shed is centrally located with all the wood you may need. If you bring firewood onto the property, we will ask you to leave with it immediately.

Zero-Tolerance Policy:

Please be aware that Timber Ridge Outpost & Cabins is NOT a party destination. We are a family & couples oriented resort & follow a strict zero tolerance policy against drugs, abusive language, excessive drinking, loud music and obnoxious behavior that is disruptive to other guests or is considered unsafe in any way. We expect our guests to be respectful of other guests and their space. We ask that all music, loud children, pets or noises in general be kept at a minimum between the hours of 9 pm and 9 am. If a guest is being bothered by another guest, we ask that you notify us immediately so that we may address the situation. We live on the property and are available to our guests at any time, day or night. Anyone who does not follow these policies will be asked to leave immediately and will not receive a refund. We reserve the right to refuse to rent any unit to any person(s) or groups for any reason and at our sole discretion.

WALNUT HILL Guests: Walnut Hill is available for special events but arrangements must be made in advance. A special event is defined as any time you have additional, non-registered guests arriving on the property for any type of gathering (ie.: bachelor party, any type of open party, baby or bridal showers, retirement parties etc). If you would like to have a special event at Walnut Hill, please contact us by phone BEFORE you make your reservation. Special events are priced differently; require a contract to be signed and will require an additional deposit for damages. Note, we are not set up to handle large groups so this is only available for smaller gathering that the home can handle. All other reservation rules still apply.

Please note, we do live on the property and monitor our units closely. If you try renting Walnut Hill or any other unit at Timber Ridge Outpost & Cabins with the intention of “having a party”, you and your guests will be asked to leave immediately and there will be no refunds.

On site staff:

Marty & Elizabeth Canfarelli, owners of Timber Ridge Outpost & Cabins live on site and are available to their guests anytime. They can be reached between the hours of 8 am and 8pm for non-emergencies (24 hours a day for emergencies) at 618-264-9091 or by walking up the hill. If you are unable to reach us at the office you may call or text Elizabeth’s cell phone at 815-693-1422 or Marty’s cell phone at 815-263-9179.

If you are trying to reach a guest staying with us, please call us at 618-264-9091 and we will be happy to assist you.

Privacy Notice

This privacy notice discloses the privacy practices for www.TimberRidgeOutpost.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.
  5. How policy changes will be communicated.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  Guests making a reservation at Timber Ridge Outpost & Cabins will be required to provide their name, mailing address, phone number, email address, and credit card information. This information is stored in the servers at Webreserv.com, our online reservation system provider. Timber Ridge Outpost & Cabins does not store this information on their premises.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email or old fashioned snail mail in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes to this Policy

We may make changes to this privacy notice from time to time.  You may check back on this page at any time to see our current policy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 618-264-9091 or via email at info@TimberRidgeOutpost.com.

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Why? Because life happens…

 

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